Support
We make help feel effortless.
Open a ticket, book live support, or browse quick answers. Existing clients get priority routing with SLA tracking. Prospective partners can ask anything—no sales pressure, just clarity.
Where do my tickets go?
Into our Google Workspace ticket pipeline: the Support_Tickets sheet via Apps Script, with email and (optionally) Slack alerts to the on-call channel.
How do I share screenshots or logs?
Paste Google Drive links with viewer access in the “Links” field. For regulated content, use the secure folder we provision to your client ID.
What’s the fastest way to escalate a P1?
Submit a ticket marked P1, include repro steps, affected users, and impact. If production-down, also call your emergency escalation number from your welcome pack.